Introduction & Applicability
Welcome to 123k's Privacy Policy. We understand that sharing personal information online is a significant decision, which is why protecting your privacy while you use the 123k platform is our top priority.
This Privacy Policy applies to the 123k website, mobile app, and all related services. It takes effect from the moment you register, log in, or use any feature on our platform.
This document clearly sets out what information is collected, why it is collected, how it is used, how long it is retained, and what rights you have. No hidden terms, no complex legal jargon — everything explained in plain language.
What Information We Collect
123k only collects the information needed to provide you with the best service and maintain platform security. No unnecessary data is collected.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device model, browser | Security & Fraud Prevention |
| Usage Data | Game history, login times, preferences | Personalized Experience |
| Location data | Country, region (in-app usage) | Compliance with regional services and regulations |
The above information is collected directly from your input, cookies and tracking technologies, and payment gateways.
How We Use Your Information
All collected data is used solely for its intended purpose. No data is used beyond its approved scope.
- To create, verify, and manage your account.
- To process deposits, withdrawals, and other financial transactions.
- To detect and prevent fraudulent activity.
- To comply with applicable laws and regulatory requirements.
- To deliver a personalized gaming experience tailored to your preferences.
- To inform you of promotions, bonuses, and special offers (with your consent only).
- To improve platform performance and enhance the user experience.
- To support responsible gaming and assist players experiencing difficulties.
Data Storage & Retention
123k only retains your information for as long as necessary. All data is kept on secure servers for the duration of your active account.
- Active account data — retained until the account is closed.
- Financial transaction records — retained for a minimum of 5 years (as required by law).
- KYC documents — retained for up to 3 years after verification.
- Login and security logs — 12 months.
- Game history — 24 months (available for use in dispute resolution if needed).
- Inactive accounts — accounts are reviewed after 12 months of inactivity.
Your information is stored in encrypted form at internationally certified data centers. Multi-layered security measures are in place to prevent unauthorized access.
Sharing Information with Third Parties
123k never sells your personal information. In certain situations, limited data may be shared with trusted partners solely to deliver our services.
- Payment Provider: Necessary information is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket to process transactions.
- Game software providers: Minimal data is shared with licensed providers for the operation of Live Casino and slots games.
- Identity Verification Service: Information may be shared with accredited verification providers for KYC processing.
- Legal authorities: Disclosure of information is mandatory when required by court order or government directive.
- Fraud Prevention Service: We work with specialist security firms to ensure platform safety.
Data protection agreements are in place with all third parties. They may only use your information for the specific purpose agreed upon, and nothing beyond that.
Cookies & Tracking Technologies
The 123k website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.
- Essential cookies: Essential for login sessions and security — disabling these will prevent the site from functioning properly.
- Functional cookies: Remembers your preferences — such as language, theme, or favorite games.
- Analytics Cookies: Helps improve the site by analyzing user behavior.
- Marketing Cookies: Used to show you relevant offers and promotions — with your consent only.
Your Rights
Every registered user at 123k has several important rights over their own data. We respect these rights and act on them as promptly as possible.
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: Under certain conditions, you may request the deletion of your data.
- Right to Restrict Processing: You may request that we temporarily restrict the processing of your data under certain circumstances.
- Right to Portability: You can request a copy of your data in a machine-readable format.
- Right to object: You can opt out of marketing communications at any time.
To exercise any of your rights, please contact our support team. We typically respond within 7 business days.
Security Measures
123k uses industry-leading security technology to keep your personal information and financial data safe.
- All data transfers are secured with 256-bit TLS/SSL encryption.
- Passwords are stored using bcrypt hashing — never in plain text.
- Two-factor authentication (2FA) is available to enable.
- Automated alerts are sent if unusual login activity or transactions are detected.
- Regular third-party security audits and penetration testing are conducted.
- Server data centers are protected by physical and digital security around the clock.
Privacy Protection for Minors
123k's services are intended for users aged 18 and over. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration.
- If an underage user is identified, their account is suspended immediately.
- All data from closed accounts is securely deleted.
- Parents can contact us regarding their child's account.
Privacy Policy Updates
Business Changes, Legal Updat
123k may update this privacy policy from time to time due to business changes, legal updates, or new technology.
- For major changes, registered users will be notified in advance via email or SMS.
- The date of any change will always appear at the top of this page as "Last Updated".
- Continuing to use the platform after a new policy takes effect will be considered your acceptance of the updated terms.
- Contact our support team if you'd like to view a previous version.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our dedicated support team is always ready to help.
- Our Bengali-speaking support team is available 24/7.
- Identity verification may be required for data-related requests.
- Most requests are completed within 7 business days.